Where?
Three episodes with Bill Kenney at Focus Lab, about building brand and product together. I’d go back for a fourth.
Which episodes?
- The Risks of Ignoring Brand in Your Product opens www.focuslab.agency
The marketing feels thoughtful and the product doesn’t. Bill and I talk about that gap, and what it costs you in trust.
- How to Build Brand and Product in Tandem opens www.focuslab.agency
Start with the first five minutes. Watch someone go from the homepage to using the product, and notice where the story stops making sense.
- The Future of Brand and User Experience opens www.focuslab.agency
A useful error message counts as brand. So does a small celebration when something works. We talk about where a brand shows up without making an entrance.
